Who we are looking for
Taxi companies, assisted-transport operators, wheelchair-accessible (WAV) fleets and licensed medical transport providers.
Carrier partners
Apply as a transport partner
We are looking for licensed local operators who want planned patient rides with clear requirements.
What you need to document
Your transport licence, insurance, vehicle equipment for the categories you serve, and driver training where assistance is offered.
How orders and SLA work
Rides arrive with a required arrival time and ride category. You confirm or decline; a confirmed ride is expected to be served or handed back early enough for a backup.
What data we pass on
Only what the ride needs: pick-up and destination, time, ride category, agreed assistance and a contact for the passenger. No diagnoses.
How you work with us
Today through e-mail and the coordination desk. A partner portal and API integration are set up individually as part of onboarding.
Your data
We use the details from the application only to assess the partnership and contact you. Privacy
Ride categories
Which categories can you serve?
The patient's condition decides which carrier is allowed to drive the ride. We classify every request with the ordering organisation.
Category A — Standard ride
- Patient
- The patient boards and leaves the vehicle unaided and needs no medical supervision.
- Permitted carrier
- Licensed taxi or locally authorised ride-hailing service.
Category B — Assisted ride
- Patient
- The patient needs light help getting in and out, or travels with a folding wheelchair or walker.
- Permitted carrier
- A vetted carrier with an assistance service and a trained driver. The scope of help is agreed in advance — the driver is not a medical professional and does not lift or carry the patient.
Category C — Wheelchair-accessible ride
Confirmed case by case- Patient
- The patient stays in the wheelchair or needs a ramp, a lift and safe wheelchair restraint in the vehicle.
- Permitted carrier
- A vetted wheelchair-accessible (WAV/TPMR) operator. Availability is confirmed individually for the specific location and date.
Category D — Medical transport
Confirmed case by case- Patient
- The patient needs medical supervision, positioning, oxygen or an accompanying medical professional.
- Permitted carrier
- Only a locally licensed medical transport service. This is not an ordinary taxi service and availability is confirmed individually.
Categories C and D are not available everywhere — we always confirm them for the specific location and date. In an emergency call 112, not us.