The appointment time
The ride has to be planned backwards from when the patient must be at the clinic.
European partner network · non-emergency patient transport
Launch coordinated patient transport in your city.
NEMT brings the workflow, software and coordination know-how. Local partners bring the carrier network and market expertise. Start with one city, validate the model, then scale.
Non-emergency rides · Licensed local carriers · Country-specific deployment
Need rides for your patients or residents? See the offer for healthcare →
The problem
Why ordering a taxi is not enough
NEMT stands for non-emergency medical transportation: planned rides to and from care for people who do not need an ambulance. Booking the car is the easy part — the ride only works if everything around it works too.
The right vehicle and assistance
A patient who needs a ramp or help to the door cannot be sent a standard car.
Delays
Someone has to notice a late pick-up and act before the appointment is lost.
A backup carrier
When a carrier cancels, the journey should not end with it.
The return trip
Visits rarely end on time. The ride home has to follow the patient, not the schedule.
Records and reporting
The ordering organisation needs to know what was ordered, delivered and what it costs.
NEMT City
One city. Local operators. One coordination platform.
NEMT City is the repeatable package for launching patient ride coordination in one city or region. It is launched together with a local partner through a measured pilot — it is not self-service software you switch on.
Healthcare provider / municipality
NEMT.cz coordination
Licensed local carriers
Roles
Who does what
A launch works when every party knows its part.
NEMT provides
- Coordination workflow and operating know-how
- Software for intake, dispatch, ride monitoring and ride records
- An operating standard for ride categories A–D and exceptions
- Automation and reporting within the agreed deployment scope
Local partner provides
- Legal and contractual set-up for the local market
- Licensed local carriers, including backup capacity
- Relationships with local healthcare providers and municipalities
- Day-to-day operations and the customer network
Healthcare organisation provides
- The need for rides and the appointment times
- Ordering rules: who may book rides, and for whom
- The information a ride needs — never diagnoses
- Feedback on punctuality and quality
Features marked as set up individually on the NEMT City page are agreed and configured during deployment; they are not activated automatically.
Launch process
How a city launch works
A typical sequence, not a fixed timeline. Each step ends with a joint decision.
- Discovery — Country, city, the partner's role and the local demand for rides.
- Feasibility — Local regulation, available carriers, ride categories and who is responsible for what.
- Pilot set-up — Terms, processes, communication and onboarding of the first organisations and carriers.
- Measured pilot — Quality, volume, reliability and unit economics, measured on real rides.
- Scale decision — Both sides decide whether to continue, adjust or expand to further areas.
Ways to work with us
Three ways to work with NEMT
Operate NEMT locally
For transport coordinators, care providers, logistics companies and integrators who want to run patient ride coordination in their city or country.
Become a local partnerArrange rides for your patients
For clinics, hospitals, dialysis centres, municipalities and care organisations that need planned rides for patients or residents.
Request a healthcare pilotJoin as a carrier
For licensed taxi, assisted-transport, wheelchair-accessible and medical-transport operators looking for planned work.
Apply as a carrier
Coverage
Where we are today
We publish what is actually running. A country marked as planned means we are looking for partners there — no rides are coordinated yet.
- Czech RepublicPilot openLast verified:
- PolandPlannedLast verified:
- AustriaPlannedLast verified:
- GermanyPlannedLast verified:
Trust
Clear boundaries
- Transport is carried out by licensed carriers under their own authorisations.
- NEMT coordinates transport. It does not provide medical care and is not an emergency service.
- In the Czech Republic the service runs under the Ordinační TAXI brand: ordinacnitaxi.cz
- Data minimisation by design: ride requests carry no diagnoses and none are passed to carriers.
Start with one city
Tell us where you want to launch and what you already have in place. We will come back with the next steps.